The following privacy notice is intended to inform you about the treatment to be given to your personal data when it is collected, used, stored and/or transferred to or by Corporativo Gaviotas, S.A. de C.V., now “Grupo Antyr”, as Responsible, located at Avenida Centenario, #1121, Centro, San José del Cabo, Los Cabos, Z.C. 23400, Baja California Sur, Mexico, and Internet portal https://nationalcar.com.mx The personal data that is provided by you in order to access through your browser and have access to the portal, links, texts and information that “Grupo Antyr” offers through their web site, will be protected according to what is established in the Mexican Data Protection Law (LFPDPPP), its regulations and the privacy notice guidelines, published in the Official Gazette on January 17th 2013. The data owner will be able to obtain a copy of these laws and regulations at any given moment at the Responsible address through the Personal Data Department or by sending an email to the following address derechosarco@grupoantyr.com.mx this notice is divided for treatment purposes.
Customer Service
Your personal data will be collected in order to provide information
and/or service requested, also attend and monitor your questions,
complaints and suggestions, to comply with the above the following
information will be used: name, last name, email address and the
nonconformity/ question or suggestion by the customer.
Live Chat
"Grupo Antyr" makes available the live chat services in
order to guide and advise the user regarding the services that "Grupo
Antyr" grants, the personal data collected to meet the purpose described
above: name, last name, email address, company if applicable, and your
questions.
We will use the following personal data in order to perform a
reservation and/or prepayment for a car lease: name, last name, age
range, email address, phone number, country, reservation number, lease
details and the returning of the car. Likewise, the following
patrimonial and/or financial data will be used: lease cost, the four
digits of your credit card and the credit card’s bank, the last two only
when you want to prepay the lease.
Please note that "Grupo Antyr" will share your personal data to third
parties within this country in those cases where it is necessary to
fulfill your requested service Your data is shared within the country
with the following third partied for the following purposes:
RECEPIENT PURPOSE Bepensa Motriz, S.A. de C.V. y Rent A
Matic Itzá, S.A. de C.V.
"Grupo Antyr" informs you that it has a service
agreement with the moral recipients, this in order to keep the lease
rates offered by "Grupo Antyr", so when you book a vehicle in any of the
following cities: Cancun, Chetumal, Tuxtla Gutierrez, Playa del Carmen,
Ciudad del Carmen, Veracruz, Villa Hermosa y Merida, your data would be
transferred to these. It is important to note that from the moment
Bepensa Motriz, S.A. de C.V. and/or Rent A Matic Itza, S.A. de C.V.,
receive your data they will be solely responsible for the treatment
given to your personal data and will be obliged to give you their own
privacy notice.
Edit or cancel your reservation
When you wish to edit or cancel a reservation the following information
is used: email address and reservation number, once the editing or
cancellation occurs "Grupo Antyr" will send to your
email the confirmation of the operation.
* * *
"Grupo Antyr" is affiliated under the common control of
a head office, so that your information will be transferred to the
performance of the operation of the Business Group, it should be pointed
out that that the legal persons that integrate them operate under the
same processes and the internal policies of security
information.
In addition to the procedure that "Grupo Antyr" has implemented to limit
the use and disclosure of your personal data, we inform the following
alternatives in case the data owner wishes to limit its use and
disclosure of personal data for purposes of advertising and promotions
that "Grupo Antyr" could make in the marketing
practices:
a)
The Federal Consumer Protection (PROFECO) has a Public Registry to Avoid
Advertising (REPEP), which functions to limit the use and disclosure of
your data used for marketing purposes and/or market research. If you
want to use this tool, you must contact the phone number 9628-0000 calling form Mexico City,
Guadalajara or Monterrey o 800 962 8000
from the rest of Mexico to register or cancel the phone number that
receives unwanted publicity.
For more information about these procedures, you may send an email
to derechosarco@grupoantyr.com.mx and we gladly
will send it to you or you can apply directly to the Department of
Personal Data of "Grupo Antyr".
Access, Rectification, Cancelation and Opposition to the
Treatment of your Personal Data
We inform you that you have the right to Access your personal data so
you can know which one we maintain and the treatment that it is being
given; right to Rectification to ask for the correction of your personal
information in case it has gotten old, is inexact or incomplete;
Cancelation so your information will be erased from our record or data
base when you consider that it is being used inadequately; as well as
the right to Opposition to the use of your data for specific reasons.
For the practice of any of your ARCO rights and/or express your refuse
for the treatment of your data and/or revoke your consent for the
treatment of your data and/or limit the use and disclosure of your
personal data, you will be able to submit a request through the
following means:
Before the Personal Data Department of "Grupo Antyr"
directly at Avenida Centenario, #1121, Centro, San José del Cabo, Los
Cabos, Z.C. 23400, Baja California Sur, Mexico In relation with the
procedure and requirements for your request, we inform you the
following:
a) The data owner must identify
oneself through a valid official ID with a picture included, in case of
a proxy, he or she must identify oneself through a valid official ID
with picture included and a proxy signed by the data owner and two
witness. This information will not be collected by "Grupo
Antyr", it will only be collated by the Personal Data
Department.
b) The data owner could practice his
or her ARCO rights is by means of a handwritten and signed document
addressed to Cooporativo Gaviotas S.A de C.V. This document must contain
the owner’s complete name, address and email to receive an answer. It
must also contain the description of the rights it pretends to execute.
The data owner also could exercise ARCO rights using the formats that
“Grupo Antyr” has for said effect, and can be provided
directly by the Personal Data Department at its address.
c) In a period of no more than twenty
working days, starting to count from the day we receive your access,
rectification, cancelation or opposition request, we will determine a
resolution and let you know it, to the effect of making it effective in
case it is sustained, in the following fifteen working days. In the case
of personal data access requests, the delivery will proceed after the
accreditation of the requestor or legal representative identity, as
appropriate. The periods of time previously stated can be expanded only
once for an equal amount of time and when justification for it exists.
d) The resolution will be given
through an email sent to the email address given in the request, at the
data Responsible physical address at the end of the first 20 working day
period for the determination and after the 15 working day period it will
be able to become effective, this is, to aloud the access,
rectification, cancelation or resolve the opposition of the personal
data treatment.
e) The information will be delivered
printed or digitally, depending on the way requested by the data owner.
You can revoke your consent for the treatment of your personal data, in
case you have given it or restrict its use and disclosure. For such
effect, the same procedure as the one established to exercise ARCO
rights must be followed. None the less, please consider that we will not
be able to attend to your request or resolve the treatment of the data
in an immediate way in all cases, since it is possible we are bound by a
legal cause to keep on making use of your personal data. As well, you
must consider that for some purposes, the revocation of your consent
will make the services relation impossible.
In order to revoke your given consent or restrict its use or disclosure,
you must address the Personal Data Department, where you will be
required to identify yourself through a valid official ID with picture
included, and file a document with the same characteristics as the ones
listed in point b) of the present notice, indicating in it your desire
to Revoke and/or restrict the use and disclosure of your personal
information.
The exercise of the ARCO rights and/or revocation request and/or request
to restrict the use and disclosure of your data, will NOT be able to be
processed through the beforehand mentioned email, since the Personal
Data Department must be sure of the data owners identity; none the less,
you can obtain information related to the present privacy notice, the
personal data protection project, monitoring of the ARCO request and
revocation or restriction of the use and disclosure of your personal
data.
To obtain information about the requirements for Revoking consent or
restricting the use or disclosure of your personal data, or for
obtaining information about the procedure or exercise of your ARCO
rights, please approach any of the following media:
- E-mail address:
derechosarco@grupoantyr.com.mx
- Directly at the Department of Personal Data
at Avenida Centenario, Número 1121, Colonia Centro, San José del Cabo,
Los Cabos, Código Postal 23400, Baja California Sur, México.
"Grupo Antyr" informs you that on our website we use
technologies like cookies (to recognize you when you use or return to
our sites), through them you can monitor their behavior as internet
user, technical information such as your Internet address protocol, your
computer operating system and browser type, the address of a referring
website, if any, and the path to follow during your tour of our
website.
The personal data collected through these technologies serve to optimize
your visit to our website and the collected information by them will be
used to provide a better service and experience on browsing our website.
You can choose to browse our website without accepting the use of
cookies, every time the systems of "Grupo Antyr" do not depend on them,
but by blocking the usage of cookies can make the website does not
operate optimally in your browser.
You may allow, block or delete these installed cookies on your computer
by configuring your browser options. We provide the following links
found in the internet, which are not the responsibility of
“Grupo Antyr” but that can help you disable and
customize cookies in your browser of preference:
http://www.apple.com/es/privacy/use-of-cookies/
http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies
CHANGES AND MODIFICATIONS TO THE PRIVACY NOTICE
The present privacy notice may suffer modifications, changes or updates
derived from new legal requirements, new projects or from our privacy
practices.
In case of any changes or modifications in the privacy notice we promise
to keep you informed. If a change or an update was made, "Grupo
Antyr" will notify such changes and publish the updated
version through the Department of Personal Data and the website https://nationalcar.com.mx
Will notify such changes and publish the updated version through the
Department of Personal Data and the website. "Grupo
Antyr" We inform you that you can contact the National
Institute for Transparency, Information Access and Personal Data
Protection at any moment if you consider that your right to the
protection of your data has been violated.